Potholes will soon be reportable via WhatsApp for motorists. The City of Johannesburg has released a Pothole Patrol app as well as a WhatsApp bot. This will aid in the rapid reporting of potholes.
The smart initiative is a collaboration between Discovery Insure and Dialdirect Insurance. Over 50 000 potholes have already been repaired as a result of the Pothole Patrol partnership. The late Mayor Geoff Makhubo signed the agreement with the private companies in May 2021.
Discovery Insure Chief Executive Officer, Anton Ossip, says a “considerable dent in solving the challenge of potholes” has been made. “With the launch of the app and bot, we will no doubt make an even bigger difference,” he said.
The Pothole Patrol app is simple to use, according to Anneli Retief, Head of Dialdirect Insurance. “It geolocates potholes and provides real-time progress on the potholes’ repair statuses. With the bot, users will also be able to report a pothole and view the status of the repair,” she said.
According to Mayor Mpho Moerane, the initiative is a significant step toward transforming Johannesburg into a Smart City. “The Pothole Patrol initiative is not only about speeding up the repairs of our City’s road infrastructure but also to make our roads safer for all users who include motorists, motorcyclists, cyclists, as well as pedestrians.
“In addition, the use of the app and bot will subsequently reduce traffic congestion in pothole affected areas and aid seamless traffic flow,” he said.
Drivers can get the Pothole Patrol app from the Apple App Store or Google Play. You can also follow the prompts by WhatsApping the word ‘Hi’ to 084 768 4653 (084 POT HOLE).
#JoburgRoadSafety The #PotholePatrol app is available on your app store and residents as well as motorists are encouraged to download it and use it. The City is improving every day 🚧👏🏾 #JoburgTransportMonth ^GZ pic.twitter.com/lzTTIiRdkg
— City of Joburg (@CityofJoburgZA) October 12, 2021