The Home Affairs Department has confirmed that its systems are currently experiencing a downtime due to a technical glitch on the State Information Technology Agency mainframe.
This partial crash, which occurred on Wednesday, has resulted in slowed access to the National Population Register. As a consequence, citizens are temporarily unable to access certain services, including applications for passports and identity documents.
Home Affairs deputy minister Njabulo Nzuza has assured the public that technicians and engineers are working diligently to restore the system back online. “We worked on it overnight, and it initially showed promise.
However, this morning we encountered further issues with slow live capture, which has significantly impacted transaction processing,” Nzuza explained. While some services are still operational, the duration of the current downtime remains uncertain.
Nzuza emphasised that the system has not completely collapsed but is experiencing delays in processing transactions. This delay has affected certain collections. However, the department is actively addressing the issue and expects to resolve it soon.
The Home Affairs Department acknowledges the inconvenience caused by this technical glitch and assures citizens that every effort is being made to rectify the situation promptly. Updates regarding the progress of the system restoration will be communicated as soon as they become available.