Airports Company South Africa (ACSA) confirmed on Saturday that a glitch in the biometric and digital identity technology systems is to blame for recent delays in processing passengers at King Shaka International Airport.
This incident has caused significant disruptions, mainly in the immigration and emigration areas.
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The introduction of the Biometric Movement Control System (BMCS) aimed to streamline and enhance the passenger process at immigration checkpoints.
The system was initially introduced at OR Tambo International Airport and Cape Town International Airport two years ago. It has been instrumental in reducing manual verification and expediting passenger movements at these airports.
According to ACSA spokesperson Ernest Mulibana, the BMCS was launched at King Shaka International Airport a few weeks ago. However, the system has faced post-implementation challenges, resulting in extended queues and processing times.
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These technical issues have necessitated manual intervention, further contributing to delays.
To address these challenges, the Border Management Authority’s (BMA) technical team is actively working on solutions. Among the measures being taken is the increase of system bandwidth to ensure online stability and decrease the necessity for manual passenger processing.
ACSA and BMA are committed to improving the BMCS’s reliability and efficiency to minimize future disruptions.
 has confirmed that recent delays at King Shaka International Airport are due to glitches in the biometric and digital identity technology systems.){kind=link}